Frequently Asked Questions

That’s hard for us to say if it’s ok to use overseas, as we are not lawyers, though some people do travel with their hemp products, and we do send them overseas to NZ, USA, UK too.

It would be up to you if you did take it with you, and check if the country (or any you transit through) has any issues with hemp products.

Regarding THC, ours has almost zero, it is low-THC hemp, less than 0.3% THC, and does not give a ‘high’ effect.

In comparison, a typical ‘marijuana’ recreational hemp plant may have 10-24%.

Our hemp is grown under strict DPI conditions and must have less than 0.3% THC, it is considered industrial hemp, not marijuana.

We do not sell or manufacture THC hemp products.

Yes! You may pickup from our factory in Murwillumbah South Industrial Area, the address is:

Unit 10 / 195 Lundberg Drive
Murwillumbah NSW 2484

We are open from 9am–3.30pm Mon to Fri.

You may drive & double park outside our roller door.

Phone: 02 6689 1095 (no voicemail)

We take our lunch & morning tea very seriously, we don’t take calls between 10.30–11am and 1–1.30pm 😋

Hemp Farms
Nimbin, NSW 2480 Australia, not open to the public.

We believe in making our products as accessible as possible to everyone. Many of our customers are elderly and on tight budgets.

So we keep the cost of our products down for everyone, and don’t offer discount codes.

However, if you want to be kept up to date with any new products or sales on discontinued items, please add your email to the Newsletter box at the bottom of our website.

– Mac

We do not know of any case where it has shown positive in a roadside drug test, including Mac who has been randomly drug tested several times and nothing has ever shown (and he takes a good dose every day!).

With our hemp products, the THC content is very low (under 0.3%), which is legal in Australia using our NSW DPI Low THC Hemp Licence.

But, because there’s still a tiny amount of THC in there, we can’t guarantee it wouldn’t ever show up for someone.

So if you’re a truck drive or courier for example, please consider they risk when using our hemp products.

Most customers report that our hemp oils do not feel sedating, even when taken during the day.

Feedback from customers often includes:

• a general sense of relaxation
• feeling more settled in the evening
• vivid dreams but waking refreshed
• no grogginess the next morning

Many people choose our Calm & Rested blend as part of their evening routine.

Everyone responds differently, so it’s always best to try a small amount first when you have some downtime at home and see how your body responds.

Yes, we include a leaflet with instructions with every order, here is a sample:

It can take up to 1hr to start feeling the effects from our Hemp Oil range (and 1 minute for the Nano range), and will last between 6-8hrs. The effect is cumulative, some people will feel it right away whilst others may take up to 2 weeks to notice its effects.

All people react differently to dosing, there is no ‘one size fits all’, so it can take time to find the right amount. Too much can also be counterproductive, increase a bit at a time (up-titrating) to see the effect, then adjust again to find the optimum dose for you.

Please contact us for more details.

No it should not, and we’ve never heard of anyone who has had a positive test restult.

We grow a legal, low-THC Hemp variety under a NSW DPI Hemp Licence, the hemp must be under 0.3% THC, and is tested before harvest.

We do not know of any case where it has shown positive in a roadside drug test, including Mac who has been randomly drug tested several times and nothing has ever shown (and he takes a good dose every day!).

Several people who work in the mines also use it and have not had any issues with their regular workplace tests.

But, because there’s still a tiny amount of THC in there, we can’t guarantee it wouldn’t ever show up for someone.

So if you’re a truck drive or courier for example, please consider they risk when using our hemp products.

That’s hard for us to say if it’s ok to use overseas, as we are not lawyers, though some people do travel with their hemp products, and we do send them overseas to NZ, USA, UK too.

It would be up to you if you did take it with you, and check if the country (or any you transit through) has any issues with hemp products.

Our Hemp Balms may help with a variety of conditions, see PDF of all balms here, our top 3 selling balms are:

1. 1. Hemp, Comfrey & Arnica Balm
      #1 selling product. Often chosen for joints, muscles and post-activity comfort.
      Comfrey and arnica have a long history of traditional topical use, while hemp and turmeric make this one of our most popular blends.
   2. Hemp & Burdock Balm
      A gentle balm often used for dry or irritated skin. Have a look through the customer reviews on this product – some really touching ones!
   3. Hemp Fire Balm
      A warming and cooling herbal balm inspired by traditional “tiger-style” formulas, commonly used for muscles after activity.

HOW TO APPLY
The balms can be applied as often as you remember to put it on, 3 x a day is good if you want fast results. Apply liberally and let it soak in.

We do not know of any case where it has shown positive in a roadside drug test, including Mac who has been randomly drug tested several times and nothing has ever shown (and he takes a good dose every day!).

With our hemp products, the THC content is very low (under 0.3%), which is legal in Australia using our NSW DPI Low THC Hemp Licence.

But, because there’s still a tiny amount of THC in there, we can’t guarantee it wouldn’t ever show up for someone.

So if you’re a truck drive or courier for example, please consider they risk when using our hemp products.

That’s hard for us to say if it’s ok to use overseas, as we are not lawyers, though some people do travel with their hemp products, and we do send them overseas to NZ, USA, UK too.

It would be up to you if you did take it with you, and check if the country (or any you transit through) has any issues with hemp products.

Regarding our essential oils, they are all top quality and we can provide a Certificate of Analysis (CoA) on request (they are tested every batch, so the CoAs change regularly).

However no essential oils are considered food-grade by law in Australia, though these are as good quality as you can get.

Technically in Australia you’re not supposed to use any essential oils internally, as they are classed a poison by the TGA.

What you do with a product once it’s in your hands is up to you.

Essential oils are derived from natural plant material through distillation or cold pressing, and are highly concentrated with the natural aromatic compounds of the plant.

They are known for their therapeutic properties and are commonly used in aromatherapy and other wellness applications.

Fragrance oils, on the other hand, are synthetic scents that mimic natural materials, and are used primarily for their scent in products like perfumes, candles, and other scented items.

While essential oils offer physical and emotional benefits, fragrance oils are solely for scent.

If you’re looking for natural, therapeutic benefits, choose essential oils.

If you simply want a pleasant aroma that is cheaper, fragrance oils are a good option, though we are discontinuing these…

Orders before midday (2pm) are sent the same day via Australia Post or Aramex.

We deliver to all Australian addresses, PO Boxes, Parcel Lockers etc.

Delivery time:

• It usually takes 1–3 business days for metro deliveries.
• Regional areas may take 3–5 business days.

WA, TAS and NT orders are best sent Express Post otherwise it takes too long.

You may choose Express for other areas if you like, at Checkout.

Read more on combining shipping, lost packages & refunds here

That’s hard for us to say if it’s ok to use overseas, as we are not lawyers, though some people do travel with their hemp products, and we do send them overseas to NZ, USA, UK too.

It would be up to you if you did take it with you, and check if the country (or any you transit through) has any issues with hemp products.

Returns — We want happy customers, so if you’ve ordered the wrong thing or there’s a mixup, we will replace it free of charge, just get in touch.

Refunds — We accept returns within 90 days of purchase. A return postage fee of $9.90 applies, charged at our discretion (if the product is faulty or not as described, return postage is free and a full refund given).

Tracking — Each package has an Australia Post tracking number emailed to you once the order is ‘processed’ (i.e. a shipping label has been printed). Within an hour or two the package will show as on route, and you may get an update from Australia Post. If you don’t receive a tracking number within 2 days, call or email us and we can check on it for you.

Combined Shipping — We will happily combine two or more orders into one package and refund the 2nd shipping fee if we can. Most packages under 5kg fit into one satchel.

We do not know of any case where it has shown positive in a roadside drug test, including Mac who has been randomly drug tested several times and nothing has ever shown (and he takes a good dose every day!).

With our hemp products, the THC content is very low (under 0.3%), which is legal in Australia using our NSW DPI Low THC Hemp Licence.

But, because there’s still a tiny amount of THC in there, we can’t guarantee it wouldn’t ever show up for someone.

So if you’re a truck drive or courier for example, please consider they risk when using our hemp products.

Most customers report that our hemp oils do not feel sedating, even when taken during the day.

Feedback from customers often includes:

• a general sense of relaxation
• feeling more settled in the evening
• vivid dreams but waking refreshed
• no grogginess the next morning

Many people choose our Calm & Rested blend as part of their evening routine.

Everyone responds differently, so it’s always best to try a small amount first when you have some downtime at home and see how your body responds.

That’s hard for us to say if it’s ok to use overseas, as we are not lawyers, though some people do travel with their hemp products, and we do send them overseas to NZ, USA, UK too.

It would be up to you if you did take it with you, and check if the country (or any you transit through) has any issues with hemp products.

No it should not, and we’ve never heard of anyone who has had a positive test restult.

We grow a legal, low-THC Hemp variety under a NSW DPI Hemp Licence, the hemp must be under 0.3% THC, and is tested before harvest.

We do not know of any case where it has shown positive in a roadside drug test, including Mac who has been randomly drug tested several times and nothing has ever shown (and he takes a good dose every day!).

Several people who work in the mines also use it and have not had any issues with their regular workplace tests.

But, because there’s still a tiny amount of THC in there, we can’t guarantee it wouldn’t ever show up for someone.

So if you’re a truck drive or courier for example, please consider they risk when using our hemp products.

Regarding THC, ours has almost zero, it is low-THC hemp, less than 0.3% THC, and does not give a ‘high’ effect.

In comparison, a typical ‘marijuana’ recreational hemp plant may have 10-24%.

Our hemp is grown under strict DPI conditions and must have less than 0.3% THC, it is considered industrial hemp, not marijuana.

We do not sell or manufacture THC hemp products.

Yes! You may pickup from our factory in Murwillumbah South Industrial Area, the address is:

Unit 10 / 195 Lundberg Drive
Murwillumbah NSW 2484

We are open from 9am–3.30pm Mon to Fri.

You may drive & double park outside our roller door.

Phone: 02 6689 1095 (no voicemail)

We take our lunch & morning tea very seriously, we don’t take calls between 10.30–11am and 1–1.30pm 😋

Hemp Farms
Nimbin, NSW 2480 Australia, not open to the public.